Policies

Purchases

Please choose carefully as refunds are not available for change of mind.  Refunds are only available where provided under Australian consumer law (for example, misdescribed or damaged goods).

Special orders and holds

Special orders require a non-refundable 50% deposit to be paid before the customer special order is placed.  Likewise a non-refundable 50% deposit is required to hold in stock goods the customer is purchasing.  The remaining balance is payable within two weeks of the item arriving in store and the customer being notified of its arrival using the contact details they have supplied. The remaining balance for in stock goods is payable by the agreed date which will not exceed 12 weeks.

Lay-bys

Lay-by is available for certain purchases of goods.  A non-refundable 50% deposit is required to secure goods under the lay-by agreement.  After the deposit has been paid, equal fortnightly payments must be made over the lay-by term.  Lay-by terms vary depending on whether the goods are sale items or not.  A maximum lay-by term of 12 weeks applies to non-sale goods.  A maximum lay-by term of 6 weeks applies to sale goods.